Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
The Essentials of Sales Kit - Includes a Free ABC of Sales eBook Download this kit to learn everything you need to know about Sales...
|
5 Ways to Increase CRM Adoption Within Your Sales Staff Sales managers usually have no problem grasping the value of CRM--it presents sales..
|
How to Utilize a CRM Within Your Organization In today's competitive environment, companies no longer view Customer Relationship Management..
|
Interactive Chat Everywhere: Website, Email and Social Media for E-Commerce and Online Customer Service Learn how to use interactive live..
|
Contact Center Comparison Chart Discover the best contact center solution for your business!..
|
Executive Guide: 8 CRM Essentials. The Must-Have Elements of Proven CRM Success It's no secret that business success depends on winning and..
|
What to Look for in a Call Center: A Free Guide on Making the Right Choice These days it seems nearly every business, whether large or..
|
Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..
|
Forrester Research Reports Customers are Driving E-Signature Adoption Read Forrester's Research about how the connection between e-signature..
|
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
|
Top 10 Online Brand Protection Strategies for 2012 Now is the time to get proactive on developing a solid online brand protection strategy..
|
Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business Much has been made over the value of Call Center Outsourcing,..
|
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
|
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
|
What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..
|
Increase Sales Reps Effectiveness: CSO Insights Research on a Sales Rep's Digital Admin Discover effective advances in CRM 2.0 technology to..
|
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
|
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
|
A Simple Framework for Successful Loyalty Program Design A framework to help marketers design programs for low- to high- frequency..
|
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
|
Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
|
Papa Gino's Boosts Sales and Customer Loyalty Papa Gino's, Inc. is using business analytics to maximize the profitability of their marketing..
|
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
|
E-Mail Essentials Is a weekly eNewsletter (Tuesdays) that offers keen perspective on what counts and what works in email metrics and..
|
Beyond Chat: How To Boost Online Sales with Rich Media Customer Engagement This paper examines how online retailers can use a new hosted..
|
Quick Sales Tips - Practical Advice, in bite sized pieces! This eBook is a collection of little ideas to help you realize your sales..
|
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
|
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
|
How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat With the advent of Internet banking,..
|
SalesInsider Helps your salespeople refine their skills and increase their sales. It provides your sales reps with tools and techniques they..
|
99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
|
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
|
ICS Cleaning Specialist Is specifically for the professional floor care and service industry...
|
A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
|
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
|
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
|
CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..
|
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
|
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
|
NimBUS für Monitoring von End-to-End-Antwortzeiten Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Damit..
|
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
|
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
|
Achieve Superior Performance and Availability with Business Transaction Management Learn what Business Transaction Management (BTM) is, and..
|
Speed Your Sales Cycle with Virtual Technology Download this free white paper, Accelerating the Sales Cycle: Using Virtual Tools to Connect..
|
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
|
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
|
Forrester Research Report: The Right CRM Metrics For Your Organization Explore the four steps to defining a value-based CRM plan and reveals..
|
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
|
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
|
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
|
The High-Tech Knowledge Experience: How and Why to Make Knowledge Management Easier Learn the 3 knowledge experience "moments of truth" to..
|
Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..
|
Free Office Productivity Success Kit Now that Salesforce and Google have joined forces, you can stop juggling bloated desktop software..
|
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
|
Supplier Networks v.2.0 - A Look At Commerce In the Cloud Access Your Complimentary Copy Today. This $399 Value Offer Expires 05/10/2012...
|
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
|
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
|
Sales and Marketing Performance Trends for Small & Medium Business Discover the hottest trends in Small Business Sales and..
|
Hosted CRM Buyer's Guide: Choose the Right Solution for Your Business Learn what a Hosted CRM system can do for you and understand what..
|
Customer Feedback Management: Leveraging the Voice of the Customer to Amplify Business Results Access Your Complimentary Copy Today. This..
|
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
|
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
|
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
|
Five Predictive Imperatives for Maximizing Customer Value Most CRM systems rely on historical analytics that provide a “rear-view..
|
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
|
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
|
Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
|
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
|
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
|
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
|
Six Essentials to Increase Cross-Selling and Up-Selling Revenues Learn about the six essential strategies a contact center must adopt to..
|
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
|
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
|
The Customer Front Door: Why Next-Generation Self-Service is Mission-Critical to Your Brand Learn how a company's interactive voice response..
|
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
|
i-Merchant Focused on the discipline of selling products and merchandise online: drawing prospects to the site, making the sale and..
|
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
|
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
|
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
|
The Emergence of Proactive Communications in Customer Service Learn how proactive communication technologies, such as outbound Interactive..
|
Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
|
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
|
The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
|
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
|
2010 Strategic Sales Compensation Survey This survey report conducted by Deloitte provides Sales Operation professionals with insight into..
|
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
|
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
|
Aberdeen Group Research Proves Best-in-Class Sales Teams use Electronic Signatures Learn how top sales teams use technology to close deals..
|
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
|
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
|
Customer Service Strategies: Creating a Great Customer Experience Learn about the impact a superior customer experience can have on your..
|
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
|
Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
|
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
|
Accelerating the Sales Cycle: Using Virtual Tools to Connect with Prospects and Stay Connected with Customers Learn how to close business..
|
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
|
Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..
|
B2B Sales Lead Success Checklist Turn B2B leads into sales! Is your company doing all the right things to make this happen?..
|
IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4..
|
SmartBrief on Sales Designed specifically for sales executives, SmartBrief on Sales is a FREE, daily eNewsletter...
|
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
|
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
|
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
|
Gartner: Magic Quadrant for SFA 2008 This year's Gartner Magic Quadrant Report positions Salesforce in the Leader's Quadrant...
|
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
|
NimBUS Netzwerk-Monitoring Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Rauben Ihnen Netzwerkausfälle und..
|
MCM Weekly Provides multichannel merchants with catalog, e-commerce & retail channels the critical industry news and intelligence they need..
|
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
|
Business Solutions Helping VARs increase profits by integrating complementary technology...
|
Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..
|
Case Study: Live Chat Helps Internet Pharmacy Provide Personal Assistance Online Discover how specialty internet pharmacy provides personal..
|
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
|
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
|
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
|
Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..
|
Best Practices for Delivering Superior Customer Experience This white paper explores the benefits of implementing a CCM platform, identifies..
|
Institutional Identity Theft Learn how the identity theft of your customers leads to the erosion of your company's profits and good name...
|
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
|
Best-in-Class Strategies to Overcome the Disconnected Customer Experience Access Your Complimentary Copy Today. This $399 Value Offer..
|
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
|
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
|
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
|
The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...
|
No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
|
Case Study: Live Chat Increases Airline Customer Service Efficiency Learn how the airline company immediately experienced the effect of the..
|
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
|
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
|
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
|
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
|
CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
|
Genesys Global Consumer Survey—2007 Examine the eye-opening responses of 4,200 international consumers as they offer their candid..
|
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
|
Creating Great Customer Conversations This white paper gives you essential Gartner research, including Gartner's Magic Quadrant for..
|
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
|
Magic Quadrant for CRM Multichannel Campaign Management Explore key players in the multichannel campaign management market...
|
ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
|
Optimizing Sales Performance Management through Data Integration and Analytics This study conducted by Aberdeen Group is for Sales Operation..
|
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
|
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
|
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
|
New Balance and MarkMonitor Take the Fight Against Fakes to the Internet Learn how New Balance evolved their anti-counterfeiting strategy to..
|
Seven Reasons You Need Predictive Analytics Today Learning from the past is one thing, but real competitive advantage happens you get it..
|
Critical Risk Factors in an E-Commerce Environment Learn to identify areas of risk that are commonly associated with an Ecommerce..
|
Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..
|
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
|
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
|
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
|
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
|
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
|
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
|
15-Minute Guide to Elevating the Customer Experience Through Statements This guide focuses on the importance of customer statements, in..
|
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
|
|
